Current website status
Selecting Order on WhatsApp opens a prefilled WhatsApp message with the chosen duration, 1 device, and price. It does not charge a payment method or create a subscription on this website. Because no website transaction occurs, the current application has no website payment to refund.
Digital service activation
No activation workflow or delivery commitment is implemented on the website. Before digital service activation is offered, customers must be told when activation occurs, what information will be delivered, and which conditions apply to the selected one-device plan and duration.
Undelivered orders
The website currently cannot accept an order, so it also cannot create an undelivered website order. Any future commercial process must establish how a customer reports non-delivery and how eligibility is assessed without promising an unverified outcome or timeframe.
Incorrect or unusable activation details
No activation details are currently issued through the website. A future policy must distinguish incorrect credentials or delivery errors from device, application, regional, network, or customer-configuration issues and explain the available remedy.
Technical support
The website provides general device and setup guidance, and WhatsApp support is available at +212 707-825836. The website form does not transmit support requests. Customers should never send passwords, full access credentials, or payment information through WhatsApp or the inactive form.
Trials
Velmor IPTV offers a 24-hour free trial for 1 device that is requested manually through WhatsApp. No eligibility rule, payment requirement, automatic conversion, cancellation requirement, geographic restriction, or activation timeframe should be assumed.
Refund eligibility and processing
No verified refund window, eligibility rule, exclusion, approval process, payment method, or processing time is currently established in the application. These terms must be approved and disclosed before the website accepts payment. Nothing in this policy limits rights that apply under mandatory law.
Cancellation and expiration
The website displays fixed plan durations of 1, 3, 6, and 12 months but does not implement automatic renewal or a cancellation workflow. Commercial terms must confirm when access starts and expires and whether any renewal is offered before an order is accepted.
Contact
Contact Velmor IPTV through WhatsApp at +212 707-825836 or use the WhatsApp action at https://velmoriptv.com/contact/. The website form itself does not transmit messages. Refund eligibility and processing terms still require owner approval before website payments can be accepted.